Return Policy
As steel is a bulk commodity, returns caused by the buyer’s own reasons will be subject to applicable logistics, handling, storage, and other related costs borne by the buyer. Steel products that have been processed, cut, altered, or damaged after delivery are generally non-returnable. Thank you for your understanding.

Supplier Responsibility
If a return is caused by the supplier due to product quality, specification, or other supplier-related issues, we will take responsibility for the return and cover the reasonable related costs.

1. Quantity Claims
Any quantity discrepancy should be reported in writing within 1 working day of receiving the goods. The original packaging should remain intact, and relevant weighing records or supporting documents should be provided for verification.

2. Quality Claims
Any quality-related issue should be reported in writing within 15 working days of receiving the goods, together with relevant inspection reports, photos, or other supporting documents where applicable. Product acceptance will be evaluated according to the applicable technical standards, agreed specifications, and manufacturer’s quality standards. Verified quality claims will be handled in accordance with the applicable procedures and responsibilities of the steel mill and supplier.

Customer Commitment
We are committed to providing reliable steel products, transparent communication, and professional after-sales support throughout the entire order process.